Silos are a barrier to productivity, collaboration and innovation. And silos affect customer experience. Think of the last time you called your bank, insurer, telco (insert relevant call centre) only to be greeted by a menu of choices, select 1 for etc. and then only to find yourself getting passed ‘pillar to post’ till you find the right department, each time...
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With the end of financial year looming, it’s that time when budgets are being formulated and plans developed for the new year. Marketing plans, operating budgets and business plans readily come to mind but what about your HR Plan? For many businesses, people costs are their biggest expense but it’s an area that’s often overlooked in planning. So, what is an HR Plan?...
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The culture of an organisation has such a big impact on performance that Peter Drucker famously once said “Culture eats Strategy for Breakfast.” What I believe he meant by this is that no matter how smart your strategy is, if the culture is not aligned then your organisation cannot deliver and is therefore ineffective. Here are 5 ways you can tell if your Culture is...
Read MoreYou don’t have to be in the top job to be a leader. As a manager you need to co-ordinate resources to achieve goals but it takes more than that to lead a team, you need to motivate and inspire. Here are five ways to lead your team for a happier, more productive workplace: 1. COMMUNICATION Engage frequently about the purpose of your team’s work and their impact on...
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It seems one of the things we dread most as business owners or managers, is facing staff over difficult issues, in fact we would rather avoid them than face them. We may feel that by putting them off they will go away but rarely is this the case and if anything, the problem gets worse. Research conducted by the Chartered Management Institute (UK) found that 57% of...
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Helping organisations engage, develop and lead to get the best out of their people.
