Feedback. Where would we be without it?
When I think about feedback, I am reminded of that saying that goes “if you always do what you’ve always done you will always get what you’ve always got”. So, if you are happy with the way things are in your business you can use feedback to encourage more of it. But if you are not happy with the way things are going you can use feedback to make corrections, so you get back on track.
In 2019, the world celebrated the first landing of humans on the moon, 50 years ago. This was a remarkable achievement. Yet this achievement would not have been possible without the sophisticated feedback between astronauts and spacecraft and Mission Control to make sure they completed the journey and landed safely at their destination, the Moon. These days we have all sorts of sophisticated devices to keep us on track from GPS navigation systems in our cars to Smart wristbands tracking our health.
What feedback systems do you have in your business?
Feedback starts with the right attitude.
Approaching feedback from a position of curiosity opens up opportunities rather than focusing on blame or superficial praise. If things are not working, ask “what is causing this?” if things are working well, ask “how can we do more or better?”
The most effective means that we have as Managers and Leaders with feedback is personal communication. Letting people know what is working and what is not working and backing this up with respectful and constructive advice and support.
When was the last time you either gave positive recognition for a job well done or enquired about how things are going?
Do you make time to give feedback or to help people realign to the way things should be done?
How can you use feedback to better improve your team and to ensure everyone is on track to meet the business goals?